Frequently asked questions

Here you will find answers to the most important questions about our platform, our services and our company.
Yes, your order is sent directly to you by the producer who is clearly identifiable.
Create your customer area free of charge to benefit from the services of our platform. You will then have access to our instant quote generator. Simply upload your CAD files and you will receive a quote in a few seconds.
LaserSeven is an on-demand manufacturing platform that simplifies the procurement of custom metal parts. Our extensive network of specialists offers CNC machining, sheet metal fabrication, and laser tube cutting services for both single parts and large production runs.
We take this very seriously and guarantee the security of any drawings, sketches, or images you upload to our system. Once your order is placed, only the partner we select to manufacture your work will have access to your designs. In addition, all our partner workshops are contractually bound to protect your intellectual property.
Thanks to our extensive network, LaserSeven monitors the production capacity and availability of our partners on a daily basis. For each order, we select not only the most suitable workshop but also the one whose availability allows it to start production immediately.
Yes, all orders are saved in your customer account where you can recommend them.
You can check the status of your order at any time in your customer area.
Throughout the ordering process, LaserSeven remains your only contractual partner and your only contact. If you are not satisfied with the quality of the parts delivered, please contact us and describe your problem. We will do our best to find a quick and simple solution to your problem.
For manufacturing procedures of complex parts such as bent parts, CNC machined parts, laser cutting of tubes, as well as parts involving milling or tapping, our producers need a technical drawing with all the tolerances and information you will need for the manufacturing of your parts. You can add your technical drawing in PDF format after configuring your order.
Unfortunately not. Our offer is specially adapted to professionals.
Of course, we offer a CAD file design service for simple and complex parts. To find out more, see our “CAD Service” section.
The creation of a customer account and the calculation of quotes are free. The only costs you will have to pay are the manufacturing costs mentioned on the quote when you order.

For simple laser cuts, 2D dxf files are sufficient. Complex parts (bent parts, CNC machined parts, laser tube cutting) require 3D files such as STEP or SolidParts.

We provide our services to all industries that use metal-based parts. This includes the following sectors: automotive, aerospace, energy, medical and many others. If you have a specific application, please contact us directly and we will be happy to answer your questions regarding our ability to complete your project.
Payment for your order is made by invoice, which we send to you when the goods are shipped. We accept payment by credit card or bank transfer. We reserve the right, in some cases, to require payment at the time of order. You can always consult and download your invoices by going to your LaserSeven customer account.
Our algorithm calculates the price of the order based on several parameters such as the material and its thickness, the quantity, the cutting time, the part format, etc
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